Austin Energy - Electrical Service Issue Escalation - Contact Information
Should you run into any issue with your electrical service or installation thereof that requires escalation, here is the contact information you will need:
- Director: Electric Service Delivery - Allen Small - allen.small@austinenergy.com - 512.505.7111
- Vice President: Electric Service Delivery - Dan Smith - dan.smith@austinenergy.com - 512-505-7009, 512-203-3069-mb
- Austin Electric Claims - Belinda Bayarena - belinda.bayarena@austinenergy.com - 512-322-6046 & 512-322-6557
- Austin Electric Claims - Donald Meek (manager) - donald.meek@austinenergy.com - 512-322-6549
| Report a Power Outage | 512-322-9100(For emergencies, dial 9-1-1 immediately) |
| Start, Stop, or Transfer Service | 512-494-9400 (Austin)888-340-6465 (toll-free) |
| Questions About Your Utility Account | 512-494-9400 (Austin)888-340-6465 (toll-free) |
| Get Information | Dial 3-1-1 |
| Call Before You Dig | Dial 8-1-1 |
City of Austin - Electrical InspectionsDevelopment Services Department of Building Inspections
- Alan.anders@austintexas.gov - 512-293-4586 - Inspector
- carl.thompson@austintexas.gov – 512.974.2887 - Supervisor
Here's the details of my experiences with Austin Electric and Claims Department. 
Email thread and reason we paid $10k dollars to dig up our front yard, ruin our septic system
